1. Who We Are

ATLAS IT S.à r.l.-S ("ATLAS IT", "we", "our" or "us") is a Managed IT Services (MSP) provider based in Luxembourg. We help businesses secure, manage and optimise their technology through Managed IT Services, Microsoft 365, cybersecurity, cloud solutions, networking and IT consulting.

ATLAS IT S.à r.l.-S is the data controller for the personal data collected through this website. If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

2. Personal Data We Collect

We collect only the information necessary to respond to enquiries, provide our services and operate our website effectively. Depending on how you interact with us, we may collect:

• Name
• Company name
• Email address
• Telephone number
• Information you voluntarily provide through our contact form or by email
• Technical information such as browser type, operating system, device type, IP address (where applicable), approximate geographic location and pages visited
• Privacy-friendly website usage information collected through Vercel Web Analytics to help us understand website performance and visitor behaviour

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and requests
• Deliver our Managed IT Services and professional consulting services
• Communicate regarding our services
• Improve our website and user experience using aggregated analytics
• Monitor website performance, reliability and security
• Comply with legal and regulatory obligations
• Protect our business against fraud, abuse and cybersecurity threats

Information submitted through our contact form is used solely to respond to your enquiry. We will not send marketing communications unless you have requested them or where permitted by applicable law.

4. Legal Basis for Processing

We process personal data in accordance with GDPR on one or more of the following legal bases:

• Legitimate Interests — responding to enquiries, operating our business and improving our services.
• Contractual Necessity — where processing is required to provide requested services or fulfil a contract.
• Legal Obligation — where we are required to comply with applicable laws and regulations.
• Consent — where required by law for optional analytics or marketing communications.

5. Sharing Your Information

We respect your privacy and do not sell, rent or trade your personal data. We may share your information with trusted service providers who help us operate our business, including:

• Microsoft 365 (business email and communications)
• Vercel (website hosting and Vercel Web Analytics)
• Cloudflare (DNS, security and performance)

These providers process personal data only on our behalf and under appropriate contractual and security safeguards. We may also disclose information where required by law or where necessary to protect our legal rights.

6. International Data Transfers

Some of our trusted service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are implemented in accordance with GDPR, including the use of the European Commission's Standard Contractual Clauses or other approved transfer mechanisms where required.

7. Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, disclosure, alteration, loss or destruction. Although no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously review and improve our security measures to maintain an appropriate level of protection.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with our legal obligations. Typically:

• Contact form submissions are retained for up to 3 years
• Business communications are retained for as long as necessary for contractual, legal and accounting purposes
• Technical website logs are retained only for the period necessary to maintain website security and performance

9. Cookies

Our website uses cookies necessary for operation, and Vercel Web Analytics to collect privacy-friendly, aggregated usage information. We do not use:

• Advertising cookies
• Behavioural profiling cookies
• Third-party marketing trackers

You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain website functionality.

10. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Restrict the processing of your personal data
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@atlas01.com. We will respond in accordance with applicable data protection legislation.

If you believe your personal data has been processed unlawfully, you also have the right to lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD) in Luxembourg.

11. Third-Party Websites

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. The latest version will always be published on this page together with the revised publication date.

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